Frequently Asked Questions
How do I order:
When you place an order for a plaque with a name or address on it you will receive artwork via email within 5 working days. It states on the individual listings which plaques this applies to. Please check spam folders if you do not receive your email. The artwork can either be approved or amended slightly as you require. Once approved the sign will go into a production and take between 5 and 10 working days to manufacture.
Customised and personalised orders:
All products are able to be customised in shape, layout, font and in many cases colour. Please get in touch on the contact us form. Leave notes in the personalisation section should you wish to see a specific layout, the default layout is the one used on the main listing photograph.
Are you able to match to RAL:
It is not possible to match to other RAL colours. There are some other colour options we could look at for you though, so please get in touch should you have something in mind we don't offer as standard.
Care and handling instructions:
As with all artwork and hand made items, please take great care when installing them. We can't be held responsible for damage caused during installation, incorrect installation or once in situ. Fixing instructions are included with signs and also available in the quick links in the footer. Care instructions can be found on the note in your parcel and also on the link in the footer.
As all items are unique they can be made any size up to 900mm x 600mm (illuminated signs 600 x 300 mm). All sizes on the listings are approximate but still within a +/- 2% tolerance. If you need an exact size making, or want to query the exact sizes available please get in touch.
Design previews/Artwork before ordering:
A portion of the sign price covers designing time, it is not possible to artwork bespoke signs unless they have been paid for with an order first, I am happy to rework designs should you need.
Choosing a font:
Please choose one font for your sign when placing your order. A few different layouts can be sent if required. If you can't decide on one font please contact us to discuss additional designing fees applicable for additional fonts.
Custom fonts and special characters:
If you have a font in mind which you can't see available please get in touch. Many fonts can be accommodated if they are 'free for commercial use' or a licence can be purchased if required. Special characters can be accommodated, please leave the exact details in the personalisation box.
Business signs, Logos and Images:
We are able to cut many designs, not just words and numbers. If you wanted to have a sign made which incorporates a simple image, icon or business logo please send your image with size details to us at email@example.com
Different types of plastic and plywood, cardboard and felt can be cut, please get in touch if you want to find out more. Metals or PVC containing materials can't be cut though.
Worldwide shipping is available, if you can’t see your shipping costs please make contact for a personal quote.
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply.
The majority of house signs use matte acrylic (PMMA) which is a material designed to be used outdoors, it will not fade and will resist many different types of weather for many years.
As house signs are a bespoke design, part of the price you are paying for design services and time. Time designing each address and layout is unique to you and your order. When purchasing these items it is not possible to cancel the order after purchase.
LED/Illuminated signs life span:
The LED's have a typical life span of 30,000+ hrs. The light panels are IP67 rated and suitable for outdoor installation. 6000k LED are used as standard. Power supplies and plugs must be installed indoors and protected from water. LED drivers/transformers must be installed by a qualified electrician only.
LED/Illuminated signs for use outside the UK:
Please check with your electrician the suitability of the product or get in touch if unsure. We have sold many of these overseas and simple adaptations purchased within your own country can ensure they are suitable for the different voltages across the globe.
Click here to see the fixings instructions for these type of signs (some variation in fixings may be relevant depending on fixing type chosen)
To hard wire this your electrician would just need to remove the DC barrel connector off the sign wire and then attach to a suitable LED driver (click here for a suitable driver). Dusk till dawn and other timers/sensors can be wired into the circuit but these again would need to be purchased by and installed by your electrician.
A simple travel adapter plug can be purchased from places such as amazon etc, which means you could just plug the sign into an indoor plug socket using the 3 pin plug we can send.