Delivery Information

Prices for shipping will vary depending on the size and weight of the product purchased and start from £2.95 for decorations and from £3.95 for signs. Delivery prices will be shown at the checkout once your items are in the basket.  An option for free collection is available from LE10.

Designing and manufacturing processing time:
The time needed to design and prepare your order before dispatch varies (design and manufacturing time). In most cases please allow up to 5 working days for artwork to be sent and up to 8 working days for manufacture after artwork approval for dispatch. Please check the top of the product descriptions for which signs will be art-worked.

Estimated postage/transit times: (These are in addition to designing and manufacturing times stated above)
United Kingdom: 3-5 business days
USA 5-7 business days
Canada: 7-10 business days
Europe: 5-8 business days
Asia, Australia, New Zealand and Oceania: Please contact us for estimates as they vary greatly

Most parcels are shipped via Royal Mail or UPS and sent signed for delivery to ensure safe arrival of your product. Royal Mail will hand over your parcel to international delivery partners for any overseas shipments.

We strive to meet these estimates, but can't guarantee them. Actual delivery time may depend on delivery companies and various factors outside both our and their control. Always get in touch if you have questions about delivery.

Please keep an eye out for calling cards which may be left in the event nobody is available to take the delivery or online tracking information on the link provided with the dispatch email. If your parcel has not arrived within 14 working days of the dispatch email please contact us to advise on next steps. If no contact is made within these times, claims for loss can not be entered into.

Customs and Import taxes:
Buyers are responsible for any customs and import taxes that may apply. Kreativ-Design are not responsible for delays due to customs. If you are unsure if you will be charged import duty outside of the UK please contact your local customs/tax office.